Epic Games Store keeps making things difficult for Steam, now refunds are made available on the new platform, players can ask for a refund between the first 14 days of purchase and only if they game is under 2 hours of playtime. Pre-order are also a subject of the new refund policy this includes any playable version of the game, including beta versions.
Players who are banned or have violated the terms of service, not be eligible for refunds for games. Finally Epic will determine if refund is applicable, players who abuse the refund policy will not be eligible.
After the game is released, you can request a refund within 14 days if you have not played the game for more than 2 hours. For purposes of this policy, “release” includes any playable version of the game, including beta versions.
Check below the unedited refund policy from Epic Games:
“Any game your purchase through the Epic Games Store is eligible for a refund,” the updated policy states. “If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games store for that game, so long as that content has not been consumed, modified, or transferred.
You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse.
If Epic determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the games you want to pay for and play!
Read the full article a – PCGames.
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